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Questions about Coronavirus-19?

Contact Ohio Department of Health's
Call Center: 1-833-427-5634
7 Days a Week, 9 a.m. - 8 p.m.
For help finding information, call 330-332-1551 or use the search bar below.

Visitor Information


One healthy visitor per patient, age 18 and older, is allowed in almost all areas of the hospital. The visitor can accompany the patient upon arrival, will be screened for symptoms of COVID-19 and required to wear a face covering. As of Thursday, June 11, SRMC will allow one healthy visitor/support person age 18 or over to visit hospitalized patients or to accompany those seeking emergency or outpatient care.

Inpatient Visitation: Visitors to the non-COVID care inpatient areas can visit from 7-11 a.m. and 4-8 p.m., but no overnight visitors are permitted. Patients undergoing care for COVID-19 will not be able to receive visitors, with exceptions made for special circumstances, such as end of life care or those who are essential to the well-being and care of the patient.

ED/Outpatient Services: Patients arriving to be seen in the Emergency Department (ED) or those undergoing outpatient testing, procedures, surgery or oncology treatment can have one visitor per patient accompany them to their destination. Visitors are to remain with their patient in the specific patient care area or in a designated waiting area.

Safety Precautions: In order to help ensure the health and well-being of patients, visitors and staff; SRMC has implemented several enhanced safety precautions to support expanded visitation.

Designated Entrances: All patients and visitors are to enter through three, designated entrances: the Emergency Department, parking deck garage or bridge walkway. 

Health Screening: All patients and visitors will undergo a health screening upon arrival. Any visitor who is sick or has a high risk of COVID-19 exposure will not be permitted to enter the facility.

Face Coverings: SRMC requires all patients and visitors to wear a face covering or mask at all times. Patients and visitors are asked to bring a face covering or mask to wear upon arrival. SRMC will provide a face covering for those who do not have one.

Social Distancing: Waiting areas have been reconfigured to promote social distancing and visitors are asked to restrict their movement throughout the facility as much as possible. 

Frequent Sanitization: All patient care areas, waiting areas and high-touch surfaces are frequently sanitized and disinfected.

We understand that visits and support from family and friends are an important part of the healing process for our patients. Helpful information for our patients’ visitors and loved ones includes:

►Wireless Internet Access

  • Salem Regional Medical Center provides free, wireless internet access in most patient rooms and areas throughout the hospital.
  • The internet can be accessed with a properly configured wireless device by going to the device’s Wi-Fi settings page and clicking on “SalemGuest.” Please note that gaming sites and streaming media are blocked on “SalemGuest.”


A non-denominational Chapel, located on the hospital’s ground floor, is open 24-hours-a-day, seven-days-a-week and offers a private setting for patients and visitors.

►Cafeteria and Dining

Learn more about dining options at Salem Regional Medical Center.

►Sending Mail, Flowers and Balloons*

*Due to visitor restrictions as a precaution against the spread of the coronavirus, this service is not available at this time.

  • Mail, flowers and balloons are delivered daily to inpatients. Family and friends should address deliveries to:

Patient's First and Last Name
Room Number (if known)
Salem Regional Medical Center
1995 East State Street
Salem, Ohio 44460

  • Mail received after a patient’s discharge will be forwarded to the patient’s home address.
  • Due to allergic reactions that may be caused by latex balloons and products, only mylar balloons will be accepted for delivery to the hospital.
  • Flowers and other gift items may be purchased at the Look Nook Gift Shop, located on SRMC's ground floor concourse.
How to Call a Patient
  • To reach an inpatient room, please call 330-332-7800. You will be prompted to enter the patient's four digit room number or press "#" for assistance.
  • If you do not know the patient's room number, please call 330-332-7194 for assistance.

Salem Regional Medical Center (SRMC) is using virtual technology to help connect patients and their families during a hospital stay. The hospital recently  launched a new “Virtual Visitor” patient video chat service that uses iPads to give patients the ability to hold video conference calls with their loved ones.

Each iPad is thoroughly cleaned and sanitized between uses. Nursing staff can help assist patients in making the video calls if necessary; however, they do not need to be present during the call. In order to provide this opportunity to the maximum number of patients, individual patient calls will be limited to 30 minutes.

Anyone wishing to connect with a loved one using the Virtual Visitor video chat can make arrangements in advance by calling into the nurses’ station located on the patient’s floor.  Following are the phone numbers for the patient floors: Tower 1 (330-332-7105), Tower 2 (330-332-7714) and Tower 3 (330-332-7369).

For visitors to connect with patients through a Virtual Visitor video chat, they will need:

  • A smartphone, a tablet or a computer with a web camera. 
  • Ability to download Google Duo, a free, secure application to launch the video chat.
  • The patient will then need to call the family member/loved one directly from the special SRMC iPad.